Get in Touch

We're here to help you succeed with email marketing

Contact Information

Multiple ways to reach our team

πŸ’¬

Website enquiry

Send a campaign or support brief and receive a reference

Website support

πŸ“§

Email

For general inquiries and support

[email protected]

πŸ“ž

Phone

Business hours: 9 AM - 6 PM HKT

+852 2156 7890

Our Office

789 Soft Limited (789θ»Ÿδ»Άζœ‰ι™ε…¬εΈ)

Registration Number: CR-2156789

Registered Address:
Unit 1203, 12/F, Tower A
Millennium City 5
418 Kwun Tong Road
Kwun Tong, Kowloon
Hong Kong SAR, China

Note: This is our registered office address. All communications should be made through the website enquiry form or email for fastest response.

Frequently Asked Questions

How do I get access to the platform?

789 Soft is an invitation-only platform. You need a referral from an existing member or direct approval from our admin team. Contact us through the website enquiry form or email to inquire about access.

What payment methods do you accept?

We accept USDC and USDT only. Minimum purchase is $500 USD equivalent. Payment details will be provided after account approval.

How long does it take to get started?

After your account is approved and credits are added, you can launch your first campaign immediately. Campaign deployment typically begins within 24 hours.

What is your response time?

We typically review website enquiries within 1-2 hours during business hours (9 AM - 6 PM HKT, Monday-Friday). Email responses may take up to 24 hours.

Send a campaign or support enquiry

Share your brief here. A reference confirms it was saved; our team reviews scope, availability and next steps separately.

For campaign and audience briefs, include a public website, target markets and languages. Describe the audience source and requested send window; do not include subscriber lists.

Do not include passwords, payment card details or sensitive personal information.

Verification

Enter the six numbers in the image. The code expires after 10 minutes and can be used for one enquiry.

Verification image containing six numbers

Ready to Start Your Campaign?

Contact us today to discuss your email marketing needs

Send an enquiry

Report unwanted messages or request removal

Use the support enquiry form for an unwanted message, unsubscribe issue or campaign concern.

What to include

Identify the sender, subject and date, describe the issue and include an enquiry or campaign reference if available. Do not submit passwords, complete subscriber lists or payment credentials. Personal addresses and message headers can be exchanged through the support process when needed.

What happens next

The team records the request, reviews the affected campaign and coordinates any needed removal or pause. An abuse or removal request does not sign you up for marketing. Campaign senders must maintain suppression records and honor opt-outs under the anti-spam policy.

Plan your next step